If you see two charges from FormationHub and expected only one, there are usually two different explanations: either your order was accidentally placed and paid for twice, or what looks like one order actually has two separate line items on your receipt (for example, a state filing fee plus a processing fee, or a separate charge for add-on documents).

Start by checking your Member Portal for your order history. If you see two separate applications submitted for the same business name and around the same date, that's a genuine duplicate order.

If a duplicate happened because you couldn't get back into an application you'd already started and had to begin again, remember that a saved application stays available to resume in your Member Portal for 30 days -- there's no need to restart from scratch. If you're having trouble logging back in, use the "Email me a link" option on the login page to get a secure sign-in link sent straight to your inbox (these links are valid for 7 days).

If your total charge includes items like a State Filing Fee, a Processing Fee, and/or add-ons such as an EIN, Operating Agreement, or Certified Copy, that is normal itemized billing for one order, not a duplicate charge. Your receipt will list each item separately.

A quick note on EIN specifically: the IRS does not charge a fee to issue an EIN. The charge you see from FormationHub for an EIN is for our service of preparing and submitting that application on your behalf. Like our other add-ons, it's refundable if you haven't used it yet: as long as we haven't yet submitted your SS-4 to the IRS, you can request a refund for it within 30 days of purchase. Once we've submitted it to the IRS, the EIN service fee is considered earned and is non-refundable.

If you do have a genuine duplicate order, email us within 6 months of the charge from the email address on file for your account, and let us know the business name and the dates of both charges. We require this confirmation in writing from your account's email before we can process a duplicate-order refund -- a phone call or chat message on its own isn't enough for us to verify and refund it. If you have a receipt or transaction reference number, including it helps us find your order faster, and we reply to emails within 1 hour.

Once we confirm the duplicate, here's how the refund works: if that duplicate order hadn't been submitted to the state yet, we refund it in full -- the service fee, the state filing fee, and any add-ons. If it had already been submitted to the state, the state filing fee is non-refundable once it's been paid to the state, and the service fee is considered earned; the one exception is if you report the accidental duplicate purchase within 24 hours of being charged, in which case we'll refund 50% of the service fee, no further steps needed. Either way, any unused add-ons on the duplicate order -- EIN (until we've submitted the SS-4), Operating Agreement (until it's delivered), Certified Copy (until it's ordered), or BOI report (until it's filed) -- remain refundable on their own within 30 days.

We'll let you know our decision within 3 business days of your request, whether or not we've located the duplicate order right away. Once a refund is approved, you'll get an automatic confirmation email, and the money typically arrives back on your original payment method within 5 to 10 business days.

If you're considering disputing a charge with your bank or card issuer, please contact us first -- we'll make a decision within 3 business days, while a bank dispute can take 30 to 60 days to resolve.