Welcome to FormationHub
You've just signed up — here's what happens next.
The next 24 hours
Within 5 minutes
✅ You receive a confirmation email at the address you used to sign up. Check spam if you don't see it.
✅ Your payment is processed (you'll see a separate receipt by email).
✅ Your order shows in your member portal as "Submitted to FormationHub" — meaning we have everything we need to start work.
Within 1 business day
We begin processing your filing. For LLC formation: name availability check + Articles of Organization preparation.
If we need anything else from you, we'll email you. If everything's in order, you don't hear from us until the state responds.
You can check status anytime in your member portal: https://www.formationhub.com/member/login
After we submit to the state
The Secretary of State (or equivalent office) processes your filing. Timing varies a lot by state — some states approve the same day, others take several weeks, and it can change without notice.
For current expected processing times for your specific state, see How long does each state take to approve an LLC? (state-by-state).
You'll get an email the moment the state approves (or rejects) your filing.
Your member portal
Within the portal: - Dashboard — status of each filing and an overview of all your businesses - Documents — download Articles, EIN letters, Operating Agreement, etc. as they're generated - Mailbox — scanned mail from your Registered Agent, if that feature is enabled for your account and you've purchased the RA service - Compliance — annual report and BOI deadline reminders, if that feature is enabled for your account - Billing — invoices, payment methods, subscriptions - Account Settings — your name and phone number (email changes are handled by our support team)
What to expect by email
We send: - ✅ Order confirmation (immediately after checkout) - ✅ Status updates when your filing moves through stages - ✅ The moment state approves or rejects - ✅ Document-ready notifications (Articles, EIN letter, OA, etc.) - ✅ Compliance reminders 60/30/7 days before deadlines - ✅ Annual renewal reminders for the Registered Agent service
We do NOT send: - ❌ Marketing offers from third parties - ❌ "Verify your EIN" or "Confirm your SSN" emails (we never ask for these via email) - ❌ Daily / weekly newsletters unless you've opted in
If you ever get an email that LOOKS like it's from us but feels off — check the sender's address. Legitimate FormationHub email only comes from [email protected] or [email protected]. If it's from any other domain — @formation-hub.com, @formationhub.co, or a similar lookalike — treat it as a phishing attempt and don't respond. See Identifying phishing emails.
Your first 7 days
A simple checklist for the week after signup:
[ ] Confirm you can sign in to the member portal
[ ] Add your business name to your password manager
[ ] Verify your phone number (if not done at checkout)
[ ] Bookmark our Help Center: https://help.formationhub.com
If you bought EIN, OA, or BOI add-ons, those start processing automatically — no action needed from you.
Once your LLC is approved
The 30-day post-approval playbook lives in its own article: What to do after your LLC is approved. Highlights:
Get your EIN (we handle this if you bought the add-on; otherwise you can apply free at irs.gov)
Open a business bank account (Mercury, Relay, Chase recommended)
Sign your Operating Agreement (if you bought it)
File your BOI report (federal requirement, deadline varies)
Set up bookkeeping (separate business + personal money from day 1)
Need help?
Live chat: bottom-right of any page — answered live
Phone: available from your account — answered live
Email: [email protected] — replies within 1 hour
Help Center: https://help.formationhub.com (24/7 self-serve)
Welcome aboard
We genuinely appreciate you choosing us. If anything along the way feels off, please tell us — we'd rather hear about a frustration and fix it than have you walk away quietly.
— The FormationHub team