We have four ways to reach us, with different speeds and use cases.

Best for: quick questions, status checks, billing issues, anything urgent.

Click the chat bubble in the bottom-right of any FormationHub page — either on the marketing site (https://www.formationhub.com) or in your member portal (https://www.formationhub.com/member).

If you're logged in, we see your account info automatically and can pull up your filings, orders, and history.

Hours: Monday–Friday, 9am–6pm Eastern Time. Response time: typically under 5 minutes during business hours.

Outside business hours, the chat is still available — leave a message and we'll respond first thing the next business day.

Best for: longer questions, document attachments, anything where you want a written record.

Hours: monitored M-F 9am-6pm ET. Response time: within 1 business hour during business hours; next business morning otherwise.

Best for: complex questions where you'd rather talk than type, or when you want voice confirmation.

Toll-free: +1 (888) 695-5281

Hours: Monday–Friday, 9am–6pm Eastern Time. Voicemail outside hours: yes. Callback SLA: within 1 business hour during the next business day.

If you call during hours and we're all on other calls, you'll either: - Be routed to voicemail (we'll call back within 1 hour), OR - Be offered a callback in the queue position

Best for: answers to common questions, especially during off-hours.

https://help.formationhub.com

The Help Center has articles on: - LLC formation (states, naming, fees, what's next after approval) - EIN applications (US + non-US, lost EIN recovery) - Registered Agent service (what it is, switching, mail forwarding) - Billing (refunds, payment methods, failed-payment recovery) - BOI and ongoing compliance - About FormationHub (this collection)

Search at the top of the Help Center finds across all articles.

We can help with: - ✅ Status of your filing - ✅ "Where is my document?" - ✅ Help understanding what to do next - ✅ Billing, refunds, payment method updates - ✅ Account changes (email, phone, password reset) - ✅ Adding services to an existing order - ✅ Switching plans - ✅ Cancelling subscriptions or dissolving an LLC

We CAN'T help with: - ❌ Legal advice (we're not a law firm — see Are you a law firm?) - ❌ Tax questions specific to your situation (we'll point you to a CPA) - ❌ Trademark advice (USPTO + trademark attorney) - ❌ Visa / immigration questions - ❌ Disputes between business partners (lawyer)

For those, we're happy to refer you to qualified professionals.

To help us help you faster:

If you don't feel like you're getting the help you need:

We take customer-experience feedback seriously. If we made a mistake, we'd rather hear about it and fix it than have you walk away frustrated.

If you contact us through any channel and we miss our SLA, the next service fee is on us. We don't auto-credit, but mention it when we reply and we'll honor it.

For security: - We can't share your EIN value over chat or email (it's PII — only visible in your authenticated portal). - We can't reset another person's password — only the account holder. - We can't change the responsible-party on a filing without identity verification.

These are gated through the portal with proper authentication.

Limited Spanish support during business hours via chat. Translation tools work fine for written communication. Phone is English-only for now.

Not currently — we tried it once and most questions get better answers as 1-on-1 support. We may revisit later.

For complex situations (multiple LLCs, foreign-owned, multi-state), yes — request a "consultation call" via chat and we'll book a 30-min Zoom. No fee for existing customers; $XX for prospects (refunded if you sign up).