We have four ways to reach us, with different speeds and use cases.

Best for: quick questions, status checks, billing issues, anything urgent.

Click the chat bubble in the bottom-right of any FormationHub page — either on the marketing site (https://www.formationhub.com) or after logging in to your member portal (https://www.formationhub.com/member/login).

If you're logged in, we see your account info automatically and can pull up your filings, orders, and history.

Availability: chat is answered live by our team. If everyone's currently helping another customer, you'll hear back shortly.

Best for: longer questions, document attachments, anything where you want a written record.

General support: [email protected]

Response time: we monitor this inbox continuously and typically reply within 1 hour.

Best for: complex questions where you'd rather talk than type, or when you want voice confirmation.

Toll-free: +1 (888) 695-5281

Availability: phone is answered live by our team. If every line is busy, you can leave a voicemail or request a callback — we'll get back to you within an hour.

Best for: answers to common questions, especially outside chat/phone hours.

https://help.formationhub.com

The Help Center has articles on: - LLC formation (states, naming, fees, what's next after approval) - EIN applications (US + non-US, lost EIN recovery) - Registered Agent service (what it is, switching, mail forwarding) - Billing (refunds, payment methods, failed-payment recovery) - BOI and ongoing compliance - About FormationHub (this collection)

Search at the top of the Help Center finds across all articles.

We can help with: - ✅ Status of your filing - ✅ "Where is my document?" - ✅ Help understanding what to do next - ✅ Billing, refunds, payment method updates - ✅ Account changes (email, phone, password reset) - ✅ Adding services to an existing order - ✅ Cancelling your registered agent service

We CAN'T help with: - ❌ Legal advice (we're not a law firm — see Are you a law firm?) - ❌ Tax questions specific to your situation (we'll point you to a CPA) - ❌ Trademark advice (USPTO + trademark attorney) - ❌ Visa / immigration questions - ❌ Disputes between business partners (lawyer)

For those, we're happy to refer you to qualified professionals.

To help us help you faster:

If you don't feel like you're getting the help you need:

We take customer-experience feedback seriously. If we made a mistake, we'd rather hear about it and fix it than have you walk away frustrated.

If you feel a response has been slower than it should be, let us know when you reach out — we take that seriously and will follow up.

For security: - We can't share your EIN value over chat or email (it's PII — only visible in your authenticated portal). - We can't reset another person's password — only the account holder. - We can't change the responsible-party on a filing without identity verification.

These are gated through the portal with proper authentication.

Support is provided in English. Translation tools work fine for written communication (chat, email). Phone support is English-only.

Not currently — we tried it once and most questions get better answers as 1-on-1 support. We may revisit later.

We don't currently offer scheduled consultation calls. For complex situations (multiple LLCs, foreign-owned, multi-state), reach out via chat, email, or phone and we'll walk you through your options directly. For anything that requires professional advice beyond what we can offer, we'll point you to a CPA or attorney.