A few common causes and how to fix each.

Most likely: - Pop-up blocker is stopping the download - Browser extension is interfering

Fix: - Try a different browser (Chrome / Firefox / Safari / Edge) to isolate - Temporarily disable extensions (or use incognito / private mode) - Allow pop-ups for formationhub.com

Causes: - Document hasn't been generated yet — common right after a filing approval. Documents can take up to 24 hours to appear post-approval. - Document was deleted — by you or by us (rare; we log all admin deletions) - Wrong URL — copy-pasting can sometimes break the URL

Fix: - Check the filing detail page (not just the documents tab) — sometimes documents are listed there before appearing in the unified documents list - Open a chat with the document name + filing it should be attached to — we'll regenerate or upload

The file might be: - Corrupt — re-download from the portal (don't use a previously-failed download) - Wrong type — we serve PDFs only. If your browser saved it as .txt or .html because of a content-type misread, you can rename it to .pdf and try again

If a state document appears to require a password to open, don't guess at it — open a chat with us and we'll confirm the correct file or reissue it. We don't apply passwords to the documents we generate.

Most likely: - They're trying to open it in a viewer that doesn't support PDF (e.g., trying to open a PDF in Microsoft Word) - They have a really old PDF viewer that doesn't support PDF 1.7 (our default)

Fix: - Recommend Adobe Acrobat Reader (free) for the recipient - Or send them a screenshot of the relevant page if they just need to see it

This can happen if the document is still generating, or if there's an issue with your account (for example, a payment problem on file). Check for any alert banner above the documents list — it usually explains what's needed.

Fix: - Check the alert banner above the documents list for instructions - If no banner, open a chat — we can look into it and manually grant access while we investigate

Common iOS / Android behavior: - iOS: tap the download → "Open in" → choose Files app to save it locally - Android: tap → check Downloads notification → file is saved in Downloads folder - Email attachments: forward yourself the link, open on desktop, download there

Desktop is currently the most reliable path for document downloads.

If the PDF opens but contains the wrong info (wrong business name, wrong state, etc.):

This is rare but does happen, usually from a manual data-entry error during filing prep. We honor it as our mistake and regenerate the correct version at no charge.

Each state produces Articles of Organization in their own format. Some are 1 page, some are 4 pages. Some are typed, some are scanned signatures. None of them are "wrong" — they're just what your state issues.

If your bank or another party rejects the document because "it doesn't look official enough": - The state's seal (typically embossed) is the authoritative mark - We can order a certified copy ($50 + state fee) which adds a state-stamped cover page that banks usually accept without question

We deliver PDFs only. If you need: - DOCX: open the PDF in Acrobat → Export PDF → Word format. Note: results vary by source quality. - JPG: take a screenshot, or use a free PDF-to-JPG converter - Pure text: PDFs from FormationHub are searchable, so copy-paste works. Scanned PDFs (state-issued documents from some states) are not searchable; use Acrobat's OCR feature.

Email: [email protected] (include filing ID + document name). Chat and phone are answered live; email replies typically go out within 1 hour.