Most login issues fall into a handful of common buckets — including expired or broken links we've emailed you. Try them in this order. And if you don't see your issue below, we're always reachable: chat and phone are answered live, and email replies come within an hour.

From the sign-in page (https://www.formationhub.com/member/login):

That password link is valid for 72 hours. If it expires before you use it, just request another one.

Prefer not to deal with passwords at all? On the same sign-in page, choose Email me a login link instead — it logs you in with one click, no password required. That link is valid for 1 hour and can be reused as many times as you need within that hour; if it expires, request a fresh one anytime from the sign-in page.

Check: - Spam folder: most likely culprit. Sender: [email protected]. - Wrong email entered: re-enter and make sure the spelling matches your original signup. - Email forwarding rules: some companies have rules that redirect "noreply" or "notifications" emails. - Mail server delay: rare, but corporate mail servers sometimes hold messages for 10-30 minutes.

If after 30 minutes you still don't have the email, contact us with your order number — we can confirm the email address we have on file, manually trigger a new one, and send you a one-click login link directly if needed.

Password links — whether sent when you first signed up or after clicking Forgot password — are valid for 72 hours after we send them. One-click login links are valid for 1 hour (but reusable any number of times within that hour).

If your link expired: - Click Forgot password again (or, for a login link, request a fresh one from the sign-in page) to get a new one - Use the new link before it expires

If the link says "invalid" but you just got it: - Make sure you clicked the FULL link (some email clients break long URLs across lines — copy-paste the entire URL into your browser) - Try a different browser (sometimes browser cache holds onto an old session) - Try incognito / private mode

Links we send for outstanding items — like choosing your registered agent or another "Action Required" step — are valid for 7 days from when we send them, as long as the option they point to is still available. These links are also single-use, so re-opening or forwarding a link you already clicked will show it as expired even within that 7-day window.

If your link has expired, or isn't working for another reason: contact us with your order number and we'll send you a fresh one right away. If a new link still doesn't work, try it in an incognito/private browser window or on a different device.

If a link takes you somewhere unexpected — for example, it skips a step you expected to complete — contact us right away with your order number so we can check your account.

Common causes: - Caps lock: passwords are case-sensitive. Check caps lock and num lock. - Wrong email address: maybe you have two emails and used a different one at signup. Try your alternates. - Account doesn't exist yet: if you JUST checked out, allow 1-2 minutes for the account to provision before your first sign-in. - Account temporarily locked: after repeated failed sign-in attempts, we may briefly lock the account as a security precaution. If that happens, wait a bit and try again, or use Forgot password to regain access right away.

Possible causes: - Signed up with a different email: check all your common emails - Account was closed: per your request, or automatically after a long period of inactivity - Account was never created: if checkout wasn't completed, no account was provisioned yet.

If you started an application but didn't finish checkout, it isn't lost — your progress is saved for 30 days, so you can pick up right where you left off on the same device you started on. Contact us with your order number if you'd like help resuming it.

If you have an order receipt but no account, contact us with the receipt details — we'll create the account manually.

The Member Portal mainly stores documents we've already emailed you — things like your Articles of Organization, EIN confirmation, or Certificate of Formation — plus a place to approve or pay for add-on services (like an EIN, an Operating Agreement, or a certified copy) and complete outstanding items. Nothing is lost if you can't log in right away.

Contact us with your order number and we can resend any specific document by email, or send you a one-click login link, while you sort out access.

Changing the email address on file is always handled by our team rather than something you can change yourself in the portal. Contact us with your order number and the correct email address, and we'll update it for you. Note that automated emails may keep going to the old address until the update is completed, so let us know if you're expecting something in the meantime.

Spotted a typo — a Social Security Number, a business name, or another field — before you've signed?

Have your order number ready — it's the fastest way for us to confirm your account. Email: [email protected] (include the email address you're trying to log in with) Chat: any page on https://www.formationhub.com (bottom-right). Chat and phone are answered live, and email replies come within an hour.

If you ever get a "password reset" email you didn't request, that means someone tried to access your account with your email. They DON'T have access (without clicking the link). But: - Don't click the link. - Change your password to something new + unique.

Repeated attempts indicate someone is targeting your account. Email [email protected] so we can investigate.